“Certificate in Principles for Experience Excellence”
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Certified Workshop by
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Total Workshop Time: 8 Hours (Split into 3 Days as below)
About Workshop
Grounded in the Guiding Principles for Experience Excellence, this certificate program introduces participants to the foundational strategic knowledge central to a comprehensive experience strategy and engages them in assessing their own organizational efforts and putting these foundational ideas in action in achieving excellence in human experience..
Registered Attendees will receive all materials, PXEs, and a copy of the new book pending from The Beryl Institute – “Return on Human Experience.”
Transforming the Future of Healthcare
Jason Wolf, Founding Editor of Patient Experience Journal (PXJ) and President & CEO of The Beryl Institute, revisits key milestones in the growth of patient experience through a collection of editorials first published in the pages of PXJ. The chapters in this book reflect a ten-year timeline of how our thinking has evolved, how practice has expanded, how we have faced the challenge of our lifetime, and how we have moved forward with even greater intention. Each chapter provides insights for action, while together they reveal the path we have traveled, and the lessons we have collectively learned.
Link for purchase – https://a.co/d/9PJUvOo
Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare
In Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, Jason Wolf and Stacy Palmer of The Beryl Institute demonstrate that if organizations want to transform the experience they provide, achieve the results they aspire to, and realize a return on human experience, they must take an integrated approach. As a pioneer and leader of the experience movement for over a decade, The Beryl Institute is a global community of professionals and experience champions committed to transforming the human experience in healthcare.
Link for purchase – TBD
ONE BIG DOT – CONNECTING QUALITY, SAFETY, EQUITY, AND EXPERIENCE
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Total Workshop Time: 3 Hours
20th of November 2024
14:30 – 17:30
Planetree International
Workshop Description:
- Role-Playing Scenarios
- Small Group Discussions
- Communication Skills Workshops
- Feedback Sessions
- Case Studies