TheDecisionLabs is a Patient Experience technology solutions provider with a portfolio of platforms with embedded AI and ML. With its comprehensive portfolio of products – CEMPIA, Liveserviz and KlikHelp, TheDecisionLabs encompasses a wide range of Patient Experience solutions like Digital Feedback Management, Digital Complaint Management, Digital Concierge Application, Digital Query Management etc. The company partners with more than 170 hospitals across 8 countries and has over 6 million patient engagements in the last 7 years of service. With 18 languages including Arabic, 11 Digital channels in its patient experience platforms, the company has won innumerable awards for its innovative practices in transforming patient experience across countries.
The founder Anupam Chatterjee is a Senior Executive Fellow of Harvard Kennedy School , and has an MBA from HEC Paris and MIT Sloan with two decades of experience specialising in enterprising applications and embedded analytics .